Returns & Exchanges
At 3DMakerpro, we stand behind the precision of our 3D scanning technology and offer a 30-day return window for items in their original condition. If your device does not meet your professional requirements, we are committed to facilitating a seamless resolution through a refund or replacement.
Initiate Your Request
Contact our support team at [email protected] with your order number and a brief explanation for the return to receive your Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the scanner, including all original accessories, cables, and calibration kits, in the original 3DMakerpro packaging to prevent damage during transit.
Ship the Item
Affix the provided shipping label or use a trackable shipping service to send the package to our designated service center for inspection.
Inspection and Refund
Once our technicians verify the hardware's condition and functionality, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing